Professional Mura CMS Support & Consulting
Get direct access to the knowledgeable, experienced team behind Mura CMS. Speed up your projects, get the answers you need and leverage our experience and expertise to help guide your projects with best-practice insight. For our support clients, we're just a call away for the site you depend on.
Annual Support Agreements
Our Annual Support agreements give you rapid answers and assistance from our expert support team. You get email and phone access to our developers and account managers, along with a personalized project management website for tracking questions and answers, to-dos, milestones, document sharing and more.
| Small Business | Standard | Premier | Enterprise | Unlimited | |
|---|---|---|---|---|---|
| $4,000 | $8,750 | $21,000 | $40,000 | $84,500 | |
| Support Tickets
A Support Ticket (or Incident) is defined as a request for support, consultation or advice that is addressed in a time allotment of 1 hour. The Support Ticket is not limited in scope to a single issue, but if any part of the Ticket is used, the whole Ticket is used.
|
20 | 50 | 120 | 250 | Unlimited |
| Priority Level
Higher priority support requests move to the front of the support queue.
|
4 | 3 | 2 | 1 | 1 |
| Max Response Time
This is the maximum period of time that your issue will be responded to within. We will acknowledge the receipt of any Support Request and assign a resource within a maximum of 8 business hours.
|
2 Days | 2 Days | 1 Day | Same Day* | Same Day* |
| Bug Fixes
When possible, we'll address any bugs you may find. However, we can't guarantee that any reported bugs will be fixed immediately.
|
Yes | Yes | Yes | Yes | Yes |
| Roadmap Input
Have ideas about where you'd like to see the development of Mura CMS go? When you sign up for an Enterprise or Unlimited Support Plan, you'll receive the opportunity to influence the Mura Roadmap and make any suggestions you may have.
|
No | No | No | Yes | Yes |
| Off-Site Training
Send up to two people to one of our training sessions in Sacramento or wherever we may be holding an official training.
|
No | No | No | Yes | Yes |
| On-Site Training
We'll send at least one person to your location for a week of on-site training for up 12 people.
|
No | No | No | No | Yes |
| Consulting
Get answers directly from the Mura CMS team.
|
Yes | Yes | Yes | Yes | Yes |
| Deployment Advice
Deployment environments vary and one size does not fit all. We can provide your team with advice to make sure Mura CMS works within your specific environment.
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Yes | Yes | Yes | Yes | Yes |
| How-To Instruction
Not quite sure how to do something? We'll get you going straight away with a phone call or screen sharing to walk you through exactly what you need to do, providing contextual advice along the way.
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Yes | Yes | Yes | Yes | Yes |
| Best Practice Advice
In addition to showing you exactly how to do something, we'll tell the best way to do it and why. Don;t get boxed into a corner with an uniformed decision.
|
Yes | Yes | Yes | Yes | Yes |
| Code Review
We'll provide a review of any modifications or integration code your team is working on to make sure it's done right the first time.
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Yes | Yes | Yes | Yes | Yes |
| "Jump Start" Code Samples
We'll even provide sample starter code to help get your team up and running.
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Yes | Yes | Yes | Yes | Yes |
Solo Developer/Small Agency Support
If you're working through a project with Mura and need some help, but don't want a full annual support contract, we offer this lower-cost option which includes 4 support incidents (must be used within 60 days). Response time - within 3 business days. Price - $1,000
Contact us about Solo Developer and Small Agency Support
Professional Services
We offer expert assistance with all aspects of Mura development, including server setup and configuration, template development and integration, customization of Mura CMS, integration with 3rd party applications and more. Project-based support arrangements can be as small as one hour, or up to a multi-month development project. We'll work with you to come up with a custom plan that matches your specific needs and budget.