Paid Support & Consulting
Get direct access to the knowledgeable, professional team behind Mura CMS. Speed up your projects, get the answers you need and leverage our experience and expertise to help guide your projects with best practice insight. For our support clients, we're just a call away if you have an issue with the site you depend on.
Annual Support Agreements
Our Annual Support agreements give you rapid answers and assistance from our expert support team. You get email and phone access to our developers and account managers, along with a personalized project management website for tracking questions and answers, to-dos, milestones, document sharing and more.
Basic Support
Purchase of a Basic Support agreement includes 20 support incidents*. We guarantee a response to support requests within 1 business day, and to begin working on your request within 3 business days. Annual price - $4,000
Standard Support
Purchase of a Standard Support agreement includes 50 support incidents*. We guarantee a response to support requests within 1 business day, and to begin work on your request within 2 business days. Annual price - $8,750
Enterprise Support
Purchase of an Enterprise Support agreement includes 120 support incidents*. We guarantee same-day response to support requests, and to begin working on your request within 1 business day. Annual price - $21,000
* Up to 1 hour 15 minutes support time per incident
Contact us about Annual Support
Short-term Support & Consulting
For those that are looking for help with a specific issue, but don't need a full annual support contract, we offer the lower-cost option of a Short-term Support agreement - this includes 4 support incidents* (must be used within 90 days). We guarantee a response to support requests within 2 business days, and to begin working on your request within 3 business days. Price - $1,000
Contact us about Short-term Support
Professional Services
We offer expert assistance with all aspects of Mura development, including server setup and configuration, template development and integration, customization of Mura CMS and more. Project-based support arrangements can be as small as one hour, or up to a multi-month development project. We'll work with you to come up with a custom plan that matches your specific needs and budget.