Professional Mura CMS Support & Consulting
Get direct access to the knowledgeable, experienced team behind Mura CMS. Speed up your projects, get the answers you need and leverage our experience and expertise to help guide your projects with best-practice insight. For our support clients, we're just a call away for the site you depend on.
Annual Support Agreements
Our Annual Support agreements give you rapid answers and assistance from our expert support team. You get email and phone access to our developers and account managers, along with a personalized project management website for tracking questions and answers, to-dos, milestones, document sharing and more.
| Small Business | Standard | Premier | Enterprise | Unlimited | |
|---|---|---|---|---|---|
| $4,000 | $8,750 | $21,000 | $40,000 | $84,500 | |
| Support Tickets
Support Tickets are charged for each support request. Each separate support request costs at least one support ticket (but if multiple issues are addressed at one time, they may count as a single ticket). Blue River will spend up to 1 hour and 15 minutes on a single ticket, and additional tickets are charged when Blue River support staff spend 15 minutes over the base hour.
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20 | 50 | 120 | 250 | Unlimited |
| Priority Level
Higher priority support requests move to the front of the support queue, so whenever there are multiple requests from different clients, those with higher priority contracts will be addressed first.
|
4 | 3 | 2 | 1 | 1 |
| Response Time Guarantee
We offer faster guaranteed response time to clients with higher levels of support contracts. While we strive to answer all support requests as quickly as possible, we can only guarantee the response time for each support level purchased. We will acknowledge the receipt of any Support Request and assign a resource within a maximum of 8 business hours.
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2 Days | 2 Days | 1 Day | Same Day* | Same Day* |
| Bug Fixes
Clients with paid support plans can count on prioritized fixes for Mura CMS bugs they report.
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Yes | Yes | Yes | Yes | Yes |
| Roadmap Input
Clients who have Enterprise or Unlimited Support Plans get the ability to provide input to influence the Mura Roadmap and affect the development of new features and functionality in Mura CMS.
|
No | No | No | Yes | Yes |
| Off-Site Training
Your organization can send people to up to 10 days of our training sessions in Sacramento or wherever we may be holding an official training. For example, you could send 2 people to all 5 days (10 training days total) of a week-long training course offering.
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No | No | No | Yes | Yes |
| On-Site Training
We'll send a certified Mura CMS expert trainer to your location for a week of on-site training for up 12 people.
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No | No | No | No | Yes |
| Consulting
Support Plans also offer the ability for your team to get answers directly from the Mura CMS experts at Blue River - any questions you may have about best practices, programming approaches, etc. can be answered by us.
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Yes | Yes | Yes | Yes | Yes |
| Deployment Advice
Deployment environments vary from organization to organization, and one size does not fit all. We can provide your team with advice to ensure that your Mura CMS setup is optimized for your specific environment.
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Yes | Yes | Yes | Yes | Yes |
| How-To Instruction
Not quite sure how to do something? We'll get you going straight away with a phone call or screen sharing to walk you through exactly what you need to do, providing contextual advice along the way.
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Yes | Yes | Yes | Yes | Yes |
| Best Practice Advice
In addition to showing you exactly how to do something, we'll tell the best way to do it and why. Don;t get boxed into a corner with an uniformed decision.
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Yes | Yes | Yes | Yes | Yes |
| Code Review
We'll provide a review of any modifications or integration code your team is working on to make sure it's done right the first time.
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Yes | Yes | Yes | Yes | Yes |
| "Jump Start" Code Samples
We'll even provide sample starter code to help get your team up and running on a specific issue or challenge you're facing.
|
Yes | Yes | Yes | Yes | Yes |
Solo Developer/Small Agency Support
If you're working through a project with Mura and need some help, but don't want a full annual support contract, we offer this lower-cost option which includes 4 support incidents (must be used within 60 days). Response time - within 3 business days. Price - $1,000
Professional Services
We offer expert assistance with all aspects of Mura development, including server setup and configuration, template development and integration, customization of Mura CMS, integration with 3rd party applications and more. Project-based support arrangements can be as small as one hour, or up to a multi-month development project. We'll work with you to come up with a custom plan that matches your specific needs and budget.