Support

Professional Support

Get direct access to the knowledgeable, experienced team behind Mura CMS. Speed up your projects, get the answers you need and leverage our experience and expertise to help guide your projects with best-practice insight. For our support clients, we're just a call away for the site you depend on.

Our Annual Support agreements give you rapid answers and assistance from our expert support team. You get email and phone access to our developers and account managers, along with a personalized project management website for tracking questions and answers, to-dos, milestones, document sharing and more.

  Basic Premier Enterprise Unlimited
  $8,750 $21,000 $40,000 $84,500
Support Tickets 50 120 250 Unlimited
Priority Level 3 2 1 1
Response Time Guarantee 48 Hours 24 Hours 8 Hours 8 Hours
Bug Fixes Yes Yes Yes Yes
Roadmap Input No No Yes Yes
Off-Site Training No No Yes Yes
On-Site Training No No No Yes
Consulting Yes Yes Yes Yes
Deployment Advice Yes Yes Yes Yes
How-To Instruction Yes Yes Yes Yes
Best Practice Advice Yes Yes Yes Yes
Code Review Yes Yes Yes Yes
"Jump Start" Code Samples Yes Yes Yes Yes